ProQuest Lock Out

This morning ProQuest presented us with an error message, "The ProQuest account you entered is locked due to too many failed logon attempts." In talking with ProQuest Technical Support, it appears that the problem is a result of our recent password change. ProQuest's policy to lock our entire account when too many incorrect passwords are entered. After twenty incorrect password entries, the database locks everyone out-- regardless if they are entering through our proxy server or using the old username/password system. I have fixed the problem for now but anticipate that it will occur again until current students and faculty realize they should be entering ProQuest through the proxy server and former students realize they no longer have access. I will continue to monitor ProQuest but suggest you might want to check it before each instruction session. If I am not around (particularly Wednesday mornings), ProQuest technical support can be reached at 1-800-889-3358. It is a relatively quick fix. Hopefully this system will be changed in the ProQuest-CSA merger? It seems silly to continually punish us for not violating our license agreements!