Invalid Logins for MBA Students

We are experiencing a recurrance of a problem we had at the beginning of last semester in which new students cannot log into the databases using their UoR IDs and passwords, even though they are able to successfully use these IDs and passwords for e-mail, etc.

How it behaves: The student types in his ID and password on the left-hand side of the proxy server login screen, but the password keeps jumping into the barcode field on the right-hand side of the screen. He then gets a big red message on top of the screen telling him his data is invalid.

The cause: The student's UoR ID (firstname_lastname) is for some reason missing from the patron record.

The solution: Add the student's ID (firstname_lastname) to the E-MAIL ADDRESS field of the patron record from the UPDATE PATRON RECORD screen. The code for the field to be added is "z."

Double-Sided Printing on ARM Ref 1

The Jones folks came and fixed the ARM Ref 1 printer this morning so that it will print double-sided. They said that it wasn't working because the little blue switch inside the paper tray was not set on standard. Apparently if this switch is moved when loading paper, it screws everything up. They got it to work fine so keep an eye on it! Hopefully the solution really was that simple.

More Printer Woes

Now when I try to change the computers in the back two rows to print to the front printer, nothing will print at all. We just receive the error message "Document failed to print". The first two computers in the third row and the first computer in the last row have all experienced this problem. I have called and left a message for Linda asking her to look into this...

Shoot 'em Up Printer

The back printer in reference was making a delightful machine gun sounding noise this morning while printing. Donald came to have a look and said that one of the gears on the printer was broken and someone from HP will need to come and fix it. So, we are down to a single printer in the reference area for the time being...