Invalid Logins for MBA Students

We are experiencing a recurrance of a problem we had at the beginning of last semester in which new students cannot log into the databases using their UoR IDs and passwords, even though they are able to successfully use these IDs and passwords for e-mail, etc.

How it behaves: The student types in his ID and password on the left-hand side of the proxy server login screen, but the password keeps jumping into the barcode field on the right-hand side of the screen. He then gets a big red message on top of the screen telling him his data is invalid.

The cause: The student's UoR ID (firstname_lastname) is for some reason missing from the patron record.

The solution: Add the student's ID (firstname_lastname) to the E-MAIL ADDRESS field of the patron record from the UPDATE PATRON RECORD screen. The code for the field to be added is "z."