Student-use scanner working again

Hello!

We finally have a resolution to unresponsive scanner and the disappearing scanner drive. Don Williamson came by, looked at the scanner and gave me some trouble-shooting tips.

The scanner apparently is not meant to be turned-on and -off multiple times in the day so sometimes it gets buggy.

When the scanner is unresponsive or will not shut off, it would be a good idea to check the Control Panel>>Scanners and Cameras to make sure that there is a scanner driver. For some reason, it disappears from time to time. Unplugging/replugging the scanner can resolve the missing scanner driver issue.

You can unplug-replug the scanner by detaching the power cord from the scanner or from the wall/surge protector plug. If that doesn't work, you can also try unplugging/replugging the scanner's USB connection from the back of the computer next to it. But be sure to plug it back into the correct port. Don said that we can try these strategies in the event that restarting the computer is not the best option. Restarting the computer should also take care of it, but can take a while.

The scanner can also take a long while (up to 5 minutes) when using the default HP scanner program. The default program is not as proficient in creating pdf files from multi-page documents beyond 6 pages. For speedier scanning into pdf files, please use Adobe Acrobat Professional.